Financial Services Guide

1. Issue Date
This Financial Services Guide (FSG) is dated 1 November 2009.
2. Purpose and Contents of this Financial Services Guide (“FSG”)
This FSG is designed to provide you with important information regarding our services prior to providing you with a financial service, including the following:
• Who we are• How you can contact us• What services we are authorised to provide• How we are remunerated for these services• Any (potential) conflicts of interest we may have; and• Our internal and external dispute resolution process.
If you would like further information, please ask us.
3. Name of Service Provider & Principal Contact
The Service Provider is Forex Financial Services Pty Ltd ABN 84 129 217 812 (“FFS”), and the Principal Contact is Rory Kennedy, Managing Director.
4. Australian Financial Services Licence (“AFSL”) details & Financial Services provided
FFS holds an AFSL [Number 323193] and is authorised to provide the following services:
• to provide general and/or personal financial product advice in relation to derivatives and foreign exchange contracts;• to deal (issue and arrange) in derivatives and foreign exchange contracts; and• to make a market in derivatives and foreign exchange contracts;;to retail and wholesale clients.
We offer general advice and an online trading facility for clients to trade in margin foreign exchange contracts. Client positions never go to delivery and the terms of the derivative always provide for cash settlement between FFS and the client. The parties to the FFS margin FX contract will always be FFS and the relevant client.
However FFS may utilise the execution and settlement services of appropriately licensed third-parties on behalf of the Client in order to provide the services detailed.
5. Contact details of FFS
Forex Financial Services Pty LtdSuite 202, Level 2, 23-25 Hunter Street Sydney NSW 2000Telephone: (612) 9151 4240Facsimile: (612) 9232 3599Website: www.forexfs.comEmail: info@forexfs.com
6. Method of providing financial services
If you wish to utilise our services you may issue us with instructions via the on-line trading facility.
7. Nature of Advice
Please note that unless specifically agreed in writing by way of the issuance of a formal Statement of Advice, FFS does not provide personal advice (advice which takes into consideration one or more of your financial objectives, circumstances or needs). We are obliged to warn you that our general advice provided to you as a retail client does not take account of your objectives, financial situation or needs. Therefore, we recommend that you take all reasonable steps to fully understand the outcomes of specific products and strategies adopted in relation to utilising the services provided by FFS.
8. Documentation
Transaction Documentation:FFS will provide you with the requisite documentation to facilitate requested transactions, including an Account Application; and transaction confirmations.
Product Disclosure Statement:If we make a recommendation for you to acquire a particular financial product or offer to provide or arrange for the provision of a particular financial product, you will also receive a Product Disclosure Statement which contains important information regarding the features, benefits, risks and fees applicable to investment in such product, and should be read carefully to enable you to
make an informed decision about whether to acquire or utilise such products.
9. Professional Indemnity Insurance
In compliance with s912B of the Corporations Act 2001 (Cth) and ASIC RG 126, we maintain professional indemnity insurance to cover financial products and services we provide, including any claims in relation to the conduct of our former representatives/employees.
10. Our record-keeping obligations
FFS will seek to ensure that comprehensive and accurate records of all advice/ recommendations provided and transactions undertaken, are properly maintained.
11. Who do we act for?
FFS is responsible for the financial services we provide to you under our Australian Financial Services Licence, and does not act as a representative of any other licensee in relation to the services or products we provide.
When dealing in Margin FX, which are over-the-counter (OTC) derivatives, FFS is a market maker, not an agent. Accordingly, FFS acts as principal in all transactions with you in respect of these specific financial products.
Any remuneration that FFS may derive is included in the fees and commissions you pay as outlined in section 12 – you do not pay extra.
12. Remuneration/commission/benefits expected to be received by FFS for provision of financial services
FFS charge clients a fee of AUD$4-7 per 1 lot (100,000) depending on the client’s monthly volume on derivatives trades, and our profit margin is otherwise built into the terms of the derivative price (which is unknown prior to the date of issue, and cannot be properly ascertained until after the trade is closed).
FFS may also receive rebates from our third party service providers, however these will not affect transaction prices or fees. You will be liable for fees for related services that may be charged directly by our nominated third-party service providers depending upon the type of service you utilise.
FFS’s employees and directors are remunerated by way of salary, profit share and/or commissions.
You may have been referred to us by a service provider who may receive financial or non-financial benefits from us. These should have been disclosed to you by the service provider in question. Please note that such benefits will not impact transaction fees or the price you will be offered for FFS products.
13. Disclosure of any relevant conflicts of interest
FFS does not have any relationships or associations which might influence us in providing you with our services.
14. Dispute Resolution
FFS has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be directed to the Complaints Officer (by telephone, facsimile, or letter) at the address and telephone/fax numbers provided in Section 5 of this FSG.
We will provide acknowledgement of receipt of written complaints within 5 business days, and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.
If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Financial Ombudsman Service [contact details below], an approved external dispute resolution scheme, of which FFS is a member.
Financial Ombudsman ServiceGPO Box 3 MELBOURNE VIC 3001Telephone: 1300 780 808 Facsimile: 03 9613 6399Website: www.fos.org.auEmail: info@fos.org.au
15. Privacy
FFS is committed to compliance with the Privacy Act and the National Privacy Principles, and providing you with financial products and services in a manner which ensures your right to privacy is respected.
We only collect, use and retain personal information which is necessary to provide you with access to, and information about, our services.
Where we disclose your personal information to external parties, such as our professional advisers, they are required and committed to protecting your privacy.
If you wish to access or update information we hold about you, please ask us and we will make arrangements for you to do so.
A copy of our privacy policy is available from us. Please contact us if you have any concerns.